Refund policy

Period

A refund may be requested within 30 days of the date of purchase. The date recorded by the payment processor is the reference date.

How to request one

Requests go to support@oddhours.site with the email address used at checkout and the approximate date of purchase. The transaction identifier, if available, speeds up matching. No reason has to be given, and none is requested.

Timing

Requests are acknowledged within two working days. Approved refunds are submitted to the payment processor within five working days of approval. The time taken for funds to appear is set by the card issuer or payment method and commonly falls between five and fifteen working days after submission. That final step is outside the control of Odd Hours.

Method

Refunds are issued to the original payment method. Where that method is closed or unavailable, the payment processor determines what alternative exists, and its rules apply.

Limits

• The policy covers digital material sold directly by Odd Hours. Purchases made through a third-party retailer follow that retailer's policy.
• Access to purchased material ends when a refund is issued, and the licence granted in the terms of use ends with it.
• Repeated purchase-and-refund cycles on the same material may be declined, and future orders may be refused.
• Where a chargeback has already been opened for the same transaction, the outcome of that process governs, since a transaction cannot be refunded twice.

Statutory rights

This policy operates alongside consumer law and does not replace it. Rights under the Brazilian Consumer Protection Code (Law 8.078/1990), including the right of withdrawal for distance purchases, and equivalent rights available to consumers in other jurisdictions, remain available in full. Where statutory rights are wider than this policy, the statutory rights apply.